Frequently asked questions
Why should I purchase my vacuum from your store?
At West Van Vacuum Centre, we focus on carrying the best quaility vacuums at each individual price point. And we will ONLY carry vacuums that we can get parts for and service. When you buy a vacuum from us, we are the ones responsible for taking care of you if you have a problem with it and we want to be able to help you. Happy customers are what keeps us in business!
Do you provide warranty services for your vacuums?
Absolutley! If you have a problem with a vacuum you purchased from us, absolutely contact us to let us know and we will do our best to sort it out for you. Almost all vacuum repairs are done in our store, as we want to be the ones to look after you.
How long do repairs take?
Some repairs are done within minutes on the spot, some repairs can take more than a week depending on part availabilities, etc. Most of our repairs however are done within 2 days, but we always do our best to get your vacuum back in your home as soon as possible, as we know its hard to keep a home clean without a working vacuum.
How do your prices compare to other stores?
We always try to be as competetive as we can with prices! With that being said, if you are in the process of buying a new vacuum and you find a lower price on the same product from a store in BC, we will match their price*! And there is no hard feelings for asking us to match a price, as we want to know if somebodys prices are lower than ours!
What is your return policy?
We hardly ever get our vacuums returned, becuase we focus on giving you the right vacuum the first time, and we only sell the best quality products at each individual price point. But we do understand that vacuums are very personal, and sometimes it just doesn't end up working out.
Should I purchase my vacuum online or in-store
If you can, we 100% recommend purchasing your vacuum in-store, as you can almost always try the vacuum before purchasing it, to ensure you are happy with it.
Why is your selection of vacuums so limited compared to other stores?
We only carry vacuums that we are comfortable carying. Like we've said before, we are in it for the long run. If we sell you a vacuum and then tell you a few years later, "sorry, we can't help you any more," or "sorry, there are no more parts available for that model," we will be the ones in trouble and you probably won't be back to do business with us. We want to do everything we can to ensure our customers are not just happy when they first buy the vacuum, but that they are happy years down the road as well. The vacuums we have listed on our site, are the vacuums we've had the most success with, vacuums we have not had issues with servicing in the past, and vacuums that our customers in general have been very happy with. We go off customer feedback, not online advertising from companies, etc. If you're not sure if the vacuum you are interested in is the right one for you, just ask us as we want to make sure you are happy with the vacuum you get.
If I purchase my vacuum here, can it be serviced at other stores?
As much as we can't speak for other stores, most other stores will be more than happy to assist you with your vacuum repairs or trouble shooting. But you are always 100% welcome to come to us if your vacuum ever has a problem, or if you just have questions regarding your vacuum.
Should I get a bagged or bagless vacuum?
Bagged vacuums are, without question, more reliable and more hygenic vacuum cleaners. For example, we find that the average Miele and Sebo vacuum lasts more than 15 years in regular household use! The reason for this is bagged vacuums are less susceptible to clogging compared to bagless vacuums, and the motors breathe better. Bagged vacuums typically have more Air-Flow as well, meaning they will do a better clean on your home surfaces. Just make sure you have the right accessories.
Do you offer free shipping?
Yes, orders more than $199 before tax qualify for free shipping!